Shipping & Delivery

At Mox Atelier, every piece is made by hand with care in our small family workshop in Tbilisi. Because we make everything to order, we ask for your patience while we create something just for you.

πŸ›  Production Time

  • Poufs & Ottomans: Ready in 7–10 days

  • Larger Furniture (Sofas, Beds, Armchairs): Please allow 4–7 weeks
    We’ll always keep you updated if anything changes.

πŸ“ Delivery Areas

We deliver across all of Georgia, with two levels of service:

  • Tbilisi: Free white-glove delivery β€” we bring the item inside your home and place it in the room you choose.

  • Other Cities & Regions: Curbside delivery by our trusted shipping partners. You (or someone you trust) will need to receive and carry the item indoors.

πŸ’³ Shipping Costs

  • Tbilisi: Always free

  • Outside Tbilisi: Calculated at checkout based on item size and destination

πŸ“… Coordinating Delivery

Once your item is ready, we’ll reach out via email β€” or phone if you’ve provided a number β€” to schedule a delivery time that works for you.

🏠 Pickup Option

Prefer to pick it up yourself? That’s also possible β€” just let us know during checkout or after placing your order.

⚠️ Storage Policy

We understand that sometimes renovations get delayed or you may be out of town when your item is ready. While we’re happy to hold your completed furniture for a short time, please note:

We can store completed orders for up to 30 days after the production is finished.
After 30 days, a small storage fee may apply, or we may need to prioritize space for new orders.

We’re a small family atelier with limited space, and storing large items for too long prevents us from taking on new work. Thanks for understanding πŸ’›

πŸ”§ Damaged Items

We stand by our craftsmanship. If something goes wrong in delivery:

  • In Tbilisi, we’ll fix it on the spot or take it back to the atelier and redeliver it once it’s perfect again.

  • Outside Tbilisi, we’ll work with you to find the best solution as quickly as possible.