Terms & Conditions

Welcome to Mox Atelier. These Terms & Conditions govern your use of our website and your transactions with us. By placing an order through our online store or directly with our atelier, you agree to the following terms. Please read them carefully.

1. Company Overview

Mox Atelier is a family-run furniture workshop based in Tbilisi, Georgia. All of our pieces are designed and handmade in-house with attention to detail, high-quality materials, and expert craftsmanship.

2. Orders & Production

  • All furniture is made to order. We do not hold stock unless explicitly stated.

  • Estimated production timelines:

    • Poufs and Ottomans: 7–10 business days

    • Sofas, Beds, and Large Items: 4–7 weeks

  • Customizations (fabric, size, etc.) may change the price or production time.

  • We do our best to meet the estimated timelines, but delays may occur due to supply issues (especially with imported materials). We will communicate any delays as soon as possible.

3. Pricing & Payments

  • All prices are listed in Georgian Lari (GEL).

  • Orders under 1000 GEL must be paid in full at the time of order.

  • Orders over 1000 GEL require a 70% upfront payment, with the remaining 30% due upon delivery.

  • Payments can be made via credit/debit card or bank transfer.

  • Refunds, if applicable, are processed through the original payment method.

4. Delivery & Assembly

  • Tbilisi: Free delivery and assembly (white glove service – item placed in desired room).

  • Outside Tbilisi: Delivery is curbside only (no in-home setup).

  • We coordinate delivery with you via email or phone before dispatch.

5. Storage Policy

  • Completed items are stored free for 30 days after production.

  • After 30 days:

    • If the item is fully paid, a storage fee of 50 GEL/week applies.

    • If only 70% was paid, we will store the item for up to 2 months. After that, we reserve the right to restock or resell the item without refund.

6. Cancellations, Refunds & Repairs

  • Orders can be cancelled within 12–24 hours only if production has not started and materials have not been ordered.

  • Due to the made-to-order nature of our work, we do not accept returns for change of mind after this period.

  • If an item arrives damaged or defective, please contact us within 2–3 days of delivery with photos via email or WhatsApp.

    • In Tbilisi, we will inspect and repair it on-site or redeliver after fixing it at our atelier.

    • Outside Tbilisi, we may ask for the item to be shipped back. If the issue is confirmed, we will cover return shipping costs.

7. Warranty

  • We offer a 6-month limited warranty covering manufacturing faults.

  • This does not cover damage caused by customer misuse or improper handling.

  • Slight color variations in fabric are not considered defects. We encourage customers to visit our atelier to view physical samples if exact color matching is critical.

8. Intellectual Property

All content, product designs, photos, and materials on our website are the property of Mox Atelier. Reproduction, resale, or rebranding of our products is prohibited unless pre-approved in writing. Branding or white-label requests may incur an additional fee.

9. Corporate & B2B Clients

For our business clients, the following additional terms apply:

  • We issue delivery noteΒ and invoices via rs.ge upon request.

  • Final payment (the remaining 30%) is due within 5 business days after delivery.

  • A signed delivery & acceptance formΒ is required at the time of delivery.

  • We do not require formal contracts unless requested. We may sign a client-provided contract, subject to review and mutual agreement.

  • Custom branding or resale arrangements must be agreed upon in advance and may involve additional costs.

  • Bulk discounts are considered on a case-by-case basis. Warranty terms remain the same.

10. Privacy & Data Use

  • Customers may create accounts on our site to view order history or save preferences.

  • We use tools such as Meta Pixel and Google Analytics to better understand site performance and customer behavior.

  • Your personal information is handled securely and only used to process and deliver orders.

11. Governing Law

These Terms & Conditions are governed by the laws of Georgia. Any disputes shall be resolved in the courts of Tbilisi.

12. Updates to Terms

Mox Atelier may update these Terms & Conditions from time to time. All updates will be published on this page with an updated revision date. Continued use of the site constitutes agreement to the revised terms.

Contact Information

If you have any questions about these terms or your order, please contact us:
πŸ“§ info@mox.ge
πŸ“ž +995 591 50 33 00
πŸ“ Tbilisi, 20 Khizhanishvili str.